Administrator / Client Account Coordinator - Worthing

Administrator / Client Account Coordinator - Worthing [ad_1]

The Company and role HSBC is one of the world’s largest banking and financial services organisations. We serve more than 37 million customers through four global businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 70 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America. With around 4,000 offices worldwide, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and ultimately helping people to fulfil their hopes and realise their ambitions. This is a great opportunity where you will be responsible for providing a superior service to a portfolio of clients, by building effective relationships by analysing aged debt reports to minimize risks to the business. Your duties & responsibilities: • Reconciling data on aged debt reports against clients’ live debt accounts • Analysing age debt ledgers to produce a detailed report on account status • Using Excel to calculate final account figures • Identifying discrepancies between invoice balances and available funds • Investigating anomalies created after the calculation process • Analysing client account parameters to ensure the credit service provided is correct • Instigating corrective action if credit supplied exceeds or does not reach agreed limits • Updating clients on a monthly basis via both telephone and email with the details of analysis carried out • Limiting risks by adhering to our policies and procedures • Developing a good understanding of other teams involved in the delivery of an excellent customer service, such as our Audit and Relationship Management team This role will suit you if you can demonstrate the following: • Confidence with inputting figures on to Excel spreadsheets set up to provide calculations • A good numerical eye for detail and accuracy • A quality-driven approach to customer service • Excellent communication skills • Great organisation and motivation • To be prepared for a challenge in a demanding, dynamic, fast-paced environment • A good level of general education, with a minimum of grade C at GCSE equivalent, in Mathematics and English Hours: Start date and duration: Monday to Friday 9am - 5pm 15th May 2017 for a minimum of 6 months Working Address/Facilities: Working address: HSBC Invoice Finance (UK) Ltd, Farncombe Road, Worthing BN11 2BW There is no parking on site, however, the site is 10-15 minutes from Worthing Central. Facilities include: Onsite restaurant *Please note* As the role is working in the financial services sector, all offers are subject to five years satisfactory references, credit, ID and criminal record checks. Reed Specialist Recruitment Limited is an employment agency and employment business Reed Specialist Recruitment Limited is an employment agency and employment business

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